Payment, Delivery & Return

Methods for payment, delivery and return based on the general terms of use of the online shop at www.saintmarten.com.

1. All products are being sold and delivered until stocks are exhausted, irrespective of the explicit notice about that in the platform or in the respective product description. The seller has the right to refuse to deliver the products ordered or paid to the customer in the case of exhaustion of stocks (stocks used up) or other objective reasons. The seller will notify the customer electronically or via telephone about the refusal to deliver the products and the reasons for that. In such cases, the only liability the seller has is to reimburse the price for the product to the customer if it has been paid in advance.
2. The seller shall deliver the products ordered by the customer by courier (carrier) to the address indicated by the customer in their order or to a courier’s office, based on the customer’s preference. If the customer has not selected a specific courier’s office, this will be done by the trader.
3. If the customer states that they prefer delivery of the products to a specific address, they shall write the respective floor in the form they fill in before placing the order. Otherwise, the parcel will be delivered to the building where the address indicated by the customer is. Deliveries to specific address are performed if the building where the address indicated by the customer is could be easily accessed with a truck. Otherwise, the parcels will be delivered to a carrier’s office.
4. The trader delivers the products by using a carrier on the territory of the Republic of Bulgaria, as well as on the territory of the European Union member-states, excluding Cyprus.
5. If a fixed shipping rate for the products is indicated, it will be visible after putting the desired products in the cart or before placing the order. If no fixed shipping price is indicated, this means that the customer covers the shipping fee based on the requirements and tariffs of the shipping company in the respective country where the parcel is sent from/to.
6.  The products will be delivered within 7 days of handing them to the courier for customers on the territory of Bulgaria and within 14 days for customers on the territory of other EU member-states, excluding Cyprus.

2. PRICES AND PAYMENT

1. All final prices of goods in the platform are announced on the respective product page in leva (BGN) or euro (EUR), with included VAT and any other taxes and fees under the applicable legislation of Bulgaria and the EU. The final prices do not include the shipping costs. The user may be subject to such additional costs, which are paid to the shipping company.
2. The prices for each product on the platform are stated in BGN or EUR, depending on the website language version. When the customer uses the Bulgarian language version, prices are final and stated in leva (BGN), whereas the prices in the other language versions are stated in euro (EUR). Prices are inclusive of all taxes and fees under the applicable Bulgarian and European legislation. The price and payment method are indicated on the platform in the course of the process of selection of the respective product and placing the specific order. Customers on the territory of Bulgaria may only pay for the products in leva (BGN) and should use the Bulgarian language version of the website. If the customer is ordering a product from the website by using a different language version, the trader will convert the respective amount from euro in leva and will notify the customer.
3.  Orders of products with total price of more than BGN 10 000 may not be paid upon delivery by the courier, but should be paid in advance via bank transfer or through a bank card. The completion of orders of more than BGN 10 000 is accepted with an explicit communication by the trader to the customer sent electronically. The period for payment is 5 days of the date of sending the communication confirming that the trader has accepted the order or by the date of delivery of the products by the carrier. The selected option for the payment period shall be determined by the trader and the buyer will be notified about it with the communication for accepting the order.
4. Orders of products with total price of less than BGN 10 000 shall be paid by the customer upon delivery by the courier (carrier) or paid in advance via bank transfer or through a bank card. In this case the customer will select the payment method they would like to use.

3. WITHDRAWAL FROM THE CONTRACT AND PRODUCTS RETURN

1. The customer may exercise their right to withdraw from the distance sales contract within 14 days of the date of receipt of the product ordered and/or purchased or of the date of receipt of this product by a third party.
2. The customer may withdraw from the contract without stating any grounds/reasons for that within the indicated period under the law.
3. In order to meet the required period for withdrawal from the contract, it is sufficient for the customer to send their message about exercising that right of withdrawal before the expiration of the period for withdrawal from the contract.
4. If the customer has ordered multiple products in a single order, which are delivered separately, the 14-day period shall start on the date when the consumer or a third party, other than the carrier and indicated by the consumer, receives the last product delivered.
5. The trader may provide a longer period on their own initiative, which should be explicitly stated in the communication to the customer about the specific order or otherwise explicitly notified.
6. The customer may contact the trader in relation to their withdrawal from the distance sales contract at the telephone numbers and e-mails indicated on the platform. After receiving a notification of withdrawal, the trader will contact the customer to specify the method for returning the product – via a carrier’s office or to a specified address.
7. Any return of product purchased from the seller shall be at the cost of the customer. The trader expects that the customer will return the products to the address they have been sent by the seller from without undue delay and in any case no later than 14 days after the day on which the customer has notified the trader about their withdrawal from this contract.
8. If the trader has not offered to collect the products by themselves, they can keep the amounts paid by the customer until they receive the products or until the consumer presents evidence that they have shipped the products back, whichever is earlier.
9. The trader will reimburse the amounts received by using the same payment method used by the customer when placing the order, unless the customer has expressed their explicit consent to the use of other payment method.
10. Only a customer that is a consumer within the meaning of the Consumer Protection Act (ZZP) is entitled to withdrawal from the distance sales contract. If the customer has ordered several pieces of the same type of product, the right of withdrawal shall only apply if the customer has opened only one product and the other products of the same type are returned to the trader without damaging their packaging, i.e. in a sealed condition.
11. The customer may also fill in and send the standard withdrawal form or other unequivocal statement for withdrawal electronically at the trader’s website (www.saintmarten.com). If the customer decides to use this possibility, the trader will immediately send a message confirming the receipt of the withdrawal on a permanent media (e.g. via e-mail).

FORM FOR EXERCISING THE RIGHT TO WITHDRAWAL

(Please, fill in and send this form only if you want to withdraw from the contract)

Attn: SAINT MARTEN ECOLIFESTYLE OOD

with headquarters and registered address: Bulgaria, city of Ruse, 71 Aleksandrovska Street, 1^st floor, Unified Identification Code 206609992

I hereby declare that I would like to withdraw from the contract I have concluded for the purchase of the following products:

…………………………………………………. /product name/

…………….………………………………………………… /product number/

…………………. /date of order/

…………………. /date of receipt by the consumer/

……………………………………………………………………….. /name of consumer/

……………………………………………………………. /address of consumer/

………………. …………………………….

/Date/ /signature of consumer/(only if this form is on paper)

Date ……………………………….

• PRODUCTS WITH NO RIGHT OF WITHDRAWAL

1. The customer may not withdraw from the distance sales contract concluded, when it has been concluded for:

– delivery of products where their quality may be impaired or have a short shelf life due to their nature;

– delivery of sealed products that have been opened after delivery and may not be returned due to hygiene and health protection considerations;

– delivery of products which, after being delivered and due to their nature, were mixed with other products they may not be separated from.